Privacy Policy

This Privacy Policy provides information about how InsurTechnix Limited process personal information. Where the information you are sharing is someone else’s personal information this privacy policy relates to their information.

InsurTechnix Limited is a company incorporated under the laws of the United Kingdom, with a registered address Bulbeck Mill Cottage, 11 Mill Lane, Barrington, CB22 7QY. InsurTechnix Limited, (“we”, “us” or “InsurTechnix”) is committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws.

This Privacy Policy is an integral part of our Terms of Use and describes our practices regarding the personal information we collect on and through www.insurtechnix.com and www.cyban.ai (“Sites”) or our services. This privacy statement also describes our role and practices in connection with personal information we may host on behalf of our Clients.

By visiting our Sites or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this Policy. Where required by law, we will only collect personal information from you if you have specifically agreed to us doing so (for example through your acceptance of this Policy or via an electronic tick-box or other similar measures as required by the applicable privacy and data protection laws).

By continuing to use our Sites or our services, you agree to us, as data controllers collecting and using your personal information in accordance with this Privacy Policy and for the purposes of properly running the Sites and offering our products and services to you.

This policy applies to all personal information that is provided to us by you or on your behalf and does not apply to information that is available and collected from publicly accessible sources including social media and other online resources.

The personal information that we collect

We may collect, store and use your name, email address, telephone number, IP address, usernames, filenames and device names.

Personal information may be collected by us in any of your interactions with us including use of our Sites or our services.

When you use our Sites or any of our services, as is the case with most websites, certain limited information (such as your browser type and IP address) will be collected by us automatically.

Consent to transfer personal information

You must ensure that you have consent in place to enable lawful transfer of personal information to us by you so that we may lawfully collect, store and use that personal information.

If you do not have consent to transfer personal information to us you must not do so.

Personal information of minors

Please do not provide us any information for anyone under the age of 18, whether that is your own information or that of anyone else.

How we use personal information

In particular, we use the personal information we collect from you for the following purposes:

    • providing products and services to you including administration and billing;
    • personalising the look and feel of our Sites, to fit personal preferences which we have inferred from your usage of our Sites and to provide you with the appropriate local version of our Sites (see the “Analytics” and “Cookies” sections for more information);
    • to prevent illegal activity or to protect our interests
    • communicating with you regarding our products and services, in line with your stated preferences; and
    • improving our Sites and the service we offer – for example you may be asked to complete one of our online user satisfaction surveys.

We will only use your information where we have obtained appropriate permissions from you (where necessary) and will only use the information in accordance with this Policy, or where it is required and authorised by the applicable law.

Where is your data stored

Countries outside the UK or EU may not have such a high standard of protection for personal information than that required by UK or EU data protection law. We do not typically transfer personal information outside of the EU. If we do, we endeavour to verify that sub-processors commit to handling your personal information in accordance with UK law. If you require more information including names of sub-processors and the purpose for which they receive and use personal information, please contact us by emailing [email protected].

Communications from us

Where you have indicated you would like to receive newsletter(s) we may send these together with marketing in the form of email alerts and bulletins to tell you about our services.

You can also unsubscribe from receiving certain electronic messages by following the “unsubscribe” instructions included in our communication.

Keeping information secure

Security is very important for us. We apply the security measures foreseen in the applicable regulations as well as our own security measures.

We invest significant resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Keeping your records

We keep records for as long as required to provide the relevant service, and in accordance with legal, tax and accounting requirements. Where your information is no longer required, we will ensure it is destroyed in a secure manner and, where required by applicable law we will notify you when such information has been destroyed.

Sub-Processors

We work closely with trusted partners with whom we need to share personal information to help us run our Sites and offer our products and services to you. Where appropriate, information may be provided to these partners in an aggregated form, such that it would not personally identify you. The current list of the names is below:

    • AWS
    • World Programming
    • Showdan.io

Other Third Parties

We may also provide information to third party service providers who, as data processors, will only process information on our behalf and under our instructions to help run some of our internal business operations including email distribution, IT services and customer services, or to provide advertising on our Sites.

We may share aggregated statistics and profiling data with other third parties, it will not be possible to identify you from such data.

You agree that we may disclose or share your personal information with such partners in order that we may operate our Sites and offer our products and services to you.

Governance

These recipients, both service providers and InsurTechnix partners may be located in the UK, in other countries in the European Economic Area or elsewhere in the world, such as for example the United States of America, that do not offer an equivalent level of protection of privacy as in the European Economic Area.

We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.

Different privacy laws may apply in these countries and you understand and unambiguously consent to the transfer of personal information to these countries, group companies and service providers.

In the event that your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement agencies or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

We will only share information with such organisations where we have your permission to do so in accordance with this Policy, or it is mandatory under the corresponding applicable laws.

We may also share personal information with law enforcement bodies, in order to comply with any legal obligation or court order and, where we are otherwise requested to provide information, we may provide it but only in accordance with applicable privacy and data protection laws.

Third party sites

This Policy only applies to our Sites. If you land on our Sites from other websites (or move to other websites from our Sites) you should read their separate privacy policies.

When we collect personal data

Analytics

We collect analytics information when you use our services, this information will include IP addresses and usernames. We also collect device names and filenames, which, may contain personal information. This information is collected with the sole purpose of providing you with the services we have agreed to provide.

Newsletters and other marketing collateral

If you wish to receive one of our newsletters or download certain marketing content such as whitepapers or datasheets, you may need to provide us with your name and email address. Please see below in relation to marketing preferences and the sharing of this information.

Site Surveys

From time to time, we may ask you to complete a user satisfaction survey. In completing the survey, you may provide us with personal information, including your name, email address and views and opinions.

Event Registrations

If you wish to register for an event, either a physical or online event, you will need to provide your name, email address, and certain other information as appropriate for the event.

Cookies

Our Sites use cookies (which includes third party cookies to support analytics functionality) and other similar technologies, to improve the user experience. We use temporary cookies to save access permissions for our visitors so that they do not have to log in multiple times as they attempt to access restricted pages during a single online session. These cookies expire with the current session, do not contain any personal information, and are not shared with any other website. Should you not want any cookies from our websites, we recommend you adjust your browser settings to provide the desired blocking.

Access, rectification, cancellation and objection rights

Your rights under the UK Data Protection legislation (was GDPR) are as follows:

Right of access: We will provide, on request, the personally identifiable information we hold about you.

Right to data portability: We may not hold any information sufficient to require data portability.

Right to rectify: you can correct or amend the information we hold by contacting us.

Right to erasure / to be forgotten: On request and where possible we will remove you from our systems.

Right to restrict: We do not use your information for purposes beyond what is described in this privacy policy.

Right to notification regarding rectification, erasure or restriction: Should we need to change your information we will contact you.

Right to object to processing: You can contact us if you want us to stop using your information.

Right not to be subject to automated individual decision making: You can contact us with your requirements.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.

Terms of Use

This Privacy Policy governs the ways in which we collect and use information about you through our Sites. For the terms and conditions which apply to your use of our Sites, please refer to the Terms of Use.

Updates

We keep this Policy under regular review and update it from time to time. Please review this policy periodically for changes.

If you do not accept the amended Policy, please stop using our Sites.

Contact

If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, please contact us via [email protected] or write to Bulbeck Mill Cottage, 11 Mill Lane, Barrington, CB22 7QY.